Privacy Policy

We collect information that you provide directly to us when you:

• Create an account
• Make a purchase
• Contact customer service
• Sign up for our newsletter
• Participate in surveys or promotions
• Use our telehealth services

This information may include your name, email address, mailing address, phone number, payment information, pet information (including health data), and any other information you choose to provide.

We also automatically collect certain information when you visit our website, including:

• Log information (IP address, browser type, pages viewed)
• Device information
• Location information
• Cookie data

We use the information we collect to:

• Process and fulfill your orders
• Provide, maintain, and improve our services
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Communicate with you about products, services, and events
• Monitor and analyze trends and usage
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience
• Provide telehealth services and process prescriptions

We may share your information with:

• Vendors, consultants, and service providers who need access to such information to carry out work on our behalf
• Veterinarians and pharmacies to fulfill prescriptions and provide telehealth services
• Shipping companies to deliver your orders
• Payment processors to process your payments
• Other third parties with your consent or at your direction

We may also share information in response to legal process, to protect our rights, in connection with a merger or sale of our business, or if we believe disclosure is necessary to protect the rights, property, and safety of Furrycane, our customers, or others.

You have several choices regarding the information we collect:

• Account Information: You may update, correct, or delete your account information at any time by logging into your account or contacting us.
• Cookies: Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies.
• Promotional Communications: You may opt out of receiving promotional emails by following the instructions in those emails. If you opt out, we may still send you non-promotional communications.