Terms of Service
These Terms of Service ("Terms") govern your access to and use of Furrycane's website, services, and products. Please read these Terms carefully before using our services.
Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
Changes to Terms
We may modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after the effective date of such changes constitutes your acceptance of the modified Terms.
Account Registration
To use certain features of our services, you may need to create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Promptly update your account information
- Be responsible for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate your account for any reason without notice.
Telehealth Services
Our telehealth services connect pet owners with licensed veterinarians. By using our telehealth services, you acknowledge and agree that:
- Telehealth is not a substitute for in-person veterinary care in all situations
- You will provide accurate and complete information about your pet's health
- Veterinarians may decline to prescribe medications or treatments if they determine it is not appropriate
- Emergency situations require immediate in-person veterinary care
- Telehealth consultations are subject to the laws and regulations of your jurisdiction
Prescription Services
For prescription medications:
- You must have a valid prescription from a licensed veterinarian
- You certify that all prescriptions are for legitimate medical purposes for the pet indicated
- You agree not to misuse, share, or resell prescription medications
- We may verify prescriptions with the prescribing veterinarian
- We reserve the right to refuse to fill any prescription at our discretion
Payment and Billing
By making a purchase, you agree to:
- Pay all charges at the prices in effect when you place your order
- Pay all applicable taxes
- Keep your payment information current and accurate
- Authorize us to charge your payment method for the products you purchase
For subscription services, you authorize recurring payments. You may cancel your subscription at any time by logging into your account or contacting customer service.
Intellectual Property
Our services and content, including logos, trademarks, text, images, graphics, and other material, are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any of the content without our express written permission.
User Content
You retain ownership of any content you submit to our services, such as reviews or comments. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your content in any media. You represent that you have all necessary rights to grant this license.
Prohibited Conduct
You agree not to:
- Use our services for any illegal purpose
- Violate any laws or regulations
- Infringe on the rights of others
- Interfere with or disrupt our services
- Attempt to gain unauthorized access to our systems
- Use our services to transmit harmful code or content
- Engage in fraudulent activities
- Impersonate any person or entity
Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our services will be uninterrupted, secure, or error-free.
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services.
Indemnification
You agree to indemnify, defend, and hold harmless Furrycane and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our services or your violation of these Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in San Francisco, California.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
Contact Information
If you have any questions about these Terms, please contact us at:
Postal Mail: Furrycane
600 California Street
11th Floor
San Francisco, CA 94108
United States
Last updated: June 10, 2025
By using our services, you acknowledge that you have read and understand these Terms and agree to be bound by them.